VoIP, or more accurately Voice over Internet Protocol, is a technology that enables you to make and receive telephone calls over the internet.
Business VoIP calls can be easily made over the internet with the help of dedicated virtual phone system providers such as the Horizon service from Gamma Telecom. Some corporate service providers even allow you to make VoIP calls through normal telephones by making use of special adapters, which connect your telephone to the computer network.
Business VoIP services such as Horizon Hosted Voice are becoming more and more popular in the present-day business world, as these types of phone services require less, or even negligible, maintenance and operational overheads. This is one of the biggest advantages that your business might enjoy and is often accompanied by enhanced productivity and an overall higher level of professionalism.
Where residential virtual phone systems are more catered towards one number and one telephone, Business VoIP systems can manage multiple numbers and extensions for a large number of in-house users and benefit from a wide variety of advanced features.
Save on Phone Expenses
If you are not using a Business VoIP services, you’re probably using good old PSTN telephone lines. PSTN lines are very capable of burning a hole in your pocket, as you would be paying for each minute you talk with the person on the other end of a phone call. VoIP services help you reduce telephone bills, and calls can be simply made with the help of the internet.
Get a More Professional Company Image
The advanced Business VoIP features help you to project a more professional image, especially in the eyes of your customer. For instance, auto attendants and call scheduling means your customers will get directed to the right location any time of day or night so projecting the right image of a large company in the mind of the customer.
Increased Scalability, Flexibility
Business VoIP services such as Horizon include a number of features like call transfer, call holding, call forwarding, and voice-to-mail transcription, thereby making the services more flexible.
Ease of Use, even on a laptop
VoIP calls are pretty easy to make as they only utilize a standard internet connection, and no other specific and complicated hardware equipment. For the desktop there is an easy to use Portal and simply softphone interface that is easy to understand and operate, making VoIP further very accessible.
Making the Switch from a Landline
You can keep your old landline number, while making use of VoIP services. You don’t need to invest any extra money to get VoIP services on-board, advanced VoIP systems can be established along with your existing telephone infrastructure. Almost every service provider supports phone number portability, and can help you in setting up a VoIP system.
Virtual phone systems boast a whole lot of additional beneficial features and some of the primary ones include the following:
- Conference calling: VoIP services enable you to make conference calls with a good number of people at no extra cost, thereby eliminating the need to call them individually and saving a lot of time.
- Call forwarding: This feature enables you to stay connected with your customers even when no one is around the desk to attend to the call. The call can be forwarded to a cell phone or any other active system in an easy and automated manner.
- Voicemail to email: This saves precious time and ensures you never miss a call.
- Mobile VoIP apps: Apps for Android devices and Iphone enable you to use your business VoIP service even while on the go.
If you require help in making your decision, get in touch and we will be happy to discuss whether Hosted Voice is right for your business