Ofcom has launched a national information campaign , Stay Connected, which provides a range of practical tips and advice to help people get the speeds and reception they need, at a time when broadband and mobile have never been under so much pressure.
Simple advice for staying connected
As more people within the home use the same connection, householders can take their own steps to manage their data use and help everyone in the home get the bandwidth they need – whether it’s for video streaming, virtual meetings or voice calls.
1. Use your landline or wifi calls if you can
More people are making calls on their mobile network during the day. Because of this high demand, you may find you get a more reliable connection using your landline. If you do need to use your mobile, try using your settings to turn on ‘wifi calling’
. Some smartphones and mobile packages allow your phone to make calls over your broadband network, which often provides the best sound quality and also helps reduce demand on the mobile network. Similarly, you can make voice calls over the internet using apps like Facetime, Skype or WhatsApp.
2. Move your router clear of other devices
Keep your router as far away as possible from other devices, and those which operate wirelessly. Cordless phones, baby monitors, halogen lamps, dimmer switches, stereos and computer speakers, TVs and monitors can all affect your wifi if they’re too close to your router. Did you know that microwave ovens can also reduce wifi signals?
So don’t use the microwave when you’re making video calls, watching HD videos or doing something important online. Also, place your router on a table or shelf rather than on the floor, and keep it switched on.
3. Lower the demands on your connection
The more devices attached to your wifi, the lower the speed you get. Devices like tablets and smartphones often work in the background, so try switching wifi reception off on these when you’re not using them. If you’re carrying out video calls or meetings, turning the video off and using audio will require much less of your internet connection; or try starting them at less common times, rather than on the hour or half hour. You might also want to manage your family’s online activity, so that different people aren’t carrying out data-heavy tasks (like HD streaming, gaming or video calls) all at the same time. Downloading video in advance, instead of streaming it, can also help.
4. Try wired rather than wireless
For the best broadband speeds, use an Ethernet cable to connect your computer directly to your router rather than using wifi. A computer networking cable which should give you a faster, more reliable connection.
5. Plug your router directly into your main phone socket
Where possible, try not to use a telephone extension lead, as these can cause interference which could lower your speed. If you have to use an extension lead, use a new, high-quality cable with the shortest possible length. Tangled and coiled cables can also affect speeds.
If you need any further help to stay connected whilst working remotely, check the Trio Telecom website
, or call our help-desk on 01727 221303.