By: trioadmin On: June 15, 2017 In: Uncategorized Comments: 0

Now the election is over, it is worth checking on the manifesto promises of the major parties regarding broadband infrastructure, 5G, and supporting digital developments so we can see what actually happens…. 1. Broadband:- o Conservatives: The manifesto reiterates plans to give every household and business access to superfast...

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By: trioadmin On: May 24, 2017 In: Uncategorized Comments: 0

A quick reminder how to access your Horizon Hosted Voice phone system voicemail. Step 1. Press the voicemail  button on the Horizon phone Step 2. Press * (star) to access the mailbox Step 3. Dial the voicemail box number e.g. extension 101 and press # (hash) Step 4. Enter your six...

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By: trioadmin On: April 29, 2017 In: Uncategorized Comments: 0

The Horizon Mobile App allows users to make, receive and transfer calls using their Horizon IP Telephone service from your mobile device, ideal for people who work remotely or different locations, where it is not practical to install a handset. The Horizon Mobile App also provides presence instant messaging...

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By: trioadmin On: April 20, 2017 In: Uncategorized Comments: 0

Roam Free in Europe Vodafone has announced that it is scrapping roaming fees for new customers in most European countries. Roaming fees are the charges in addition to the usual phone plan charges that smart-phone users have to pay when they use an overseas network to get online while...

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By: trioadmin On: March 20, 2017 In: Uncategorized Comments: 0

Busy Lamps are a feature that indicate presence and availability of fellow users. Busy Lamp Field (BLF) is a light on the IP phone which tells you whether another extension connected to the same system is busy or not. They allow you to see if a colleague is busy on...

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By: trioadmin On: January 27, 2017 In: Uncategorized Comments: 0

You can set up a three way call with two other parties. Just as with other calls, you can hold and resume these calls. In addition, you’ll have the option to split a three way call, end the call and place the people you were talking with on hold....

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By: trioadmin On: January 20, 2017 In: Uncategorized Comments: 0

Another New Year, and BT announce another price rise. From April ADSL broadband will go up by £2.00 and Fibre broadband by £3.50 per month. That’s over 5% increase when broadband prices are generally on the way down. What is really amazing is the cost of a call is...

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By: trioadmin On: December 02, 2016 In: Uncategorized Comments: 0

Firmware Update: We have received a notification regarding a vulnerability identified in a particular chipset used in routers supplied by many major UK Telecoms providers . This includes routers made by Netgear, D-Link, Zyxel, and many more both in the UK and globally. This in particular may affect Zyxel AMG1302-T10B...

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By: trioadmin On: October 24, 2016 In: Uncategorized Comments: 0

A consumer group Which? survey found that being told that your call is valued while on hold was most likely to make customers see red while hanging on the line. Next on the frustration list was being directed to the company’s website, and apologies for all operators being busy....

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By: trioadmin On: October 11, 2016 In: Uncategorized Comments: 0

If a customer calls your office and leaves a voicemail, how long before you pick it up ? The faster you respond to customers, the better. A great benefit for businesses using Hosted Voice, cloud based phone systems such as Horizon, is the “Voicemail 2 Email” capability. When a...

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