Firmware Update: We have received a notification regarding a vulnerability identified in a particular chipset used in routers supplied by many major UK Telecoms providers . This includes routers made by Netgear, D-Link, Zyxel, and many more both in the UK and globally. This in particular may affect Zyxel AMG1302-T10B & T11C routers supplied by Trio Telecom  to some of our customers.

Our supplier has been working to produce and implement a firmware update for all affected services, and this was deployed to all Zyxel AMG1302-T10B routers on Thursday 01/12/2016 @ 02:00, and the patch to AMG1302-T11C routers is being implemented 02/12/2016 in the AM, across the customer base to resolve the issue.

If any customer believes they were affected and are still experiencing an issue with connectivity, we recommend a “30/30/30” restart of the router to update the on-board Firmware.

UNPLUG ALL connections to Zyxel 1302 Router EXCEPT POWER

  1. POWER OFF the router by the black on/off button and wait 5
  2. POWER ON the router by the black on/off button, and wait until lights show a stable green colour (approx. 30 sec).
  3. Press & hold FACTORY RESET until green lights flash in unison (approx. 30 sec).
  4. POWER OFF the router by the black on/off button and wait 5
  5. POWER ON the router by the black on/off button, and wait until lights show a stable green colour (approx. 30 sec).
  6. REPLUG DSL cable (small cable connected to filter/BT socket) & leave for 30 minutes. 

Any further Firmware Update issues please contact Technical Support on 01727 221303 #3 who are available 24/ 7.