It is long overdue but I wanted to write and tell you how pleased we are with the Trio Telecom product and service level.
We have now sourced multiple phone and broadband lines in three geographical locations from Hertfordshire to Dorset to Norfolk. Trio has always listened, advised, arranged and delivered the best solution and has consistently exceeded our expectations in terms of speed of implementation.
When we spoke all those years ago I just wanted knowledgeable advice and a great service level so that we could find the appropriate solution for the expanding business. Trio has delivered time and again with the service desk being of particular note. We will be with you for the duration.
I will confidently recommend Trio to all and sundry and wish you all the best for the future
I wanted to let you know how impressed I and the TaxAssist team have been with the services of Trio Telecom. On needing to upgrade our phone and broadband systems to enable integrated client service between our existing Harpenden and new Radlett offices, we needed a consultant and telecom supplier who fully understood the latest offerings and technology. Trio Telecom delivered significantly upgraded phone equipment and VOIP technology for substantially more users across two sites, for virtually the same costs we were paying our old suppliers. In summary we will be delighted to recommend the services of Trio Telecom to clients and friends.
Multiply ISDN, IP,Landline, Broadband, Fibre, 3G, 4G by the plethora of providers and call plans and the permutations are mind numbing. For this first time in the 9 years of running my small business Duncan Beard of Trio Telecom was able to understand what we had, listen to my vague requirements and recommend a course of action that has not only increase the speed of our services (broadband and mobile) but cut our combined monthly bill by over 20%. Post implementation service has been equally impressive; we highly recommend their services!
“You achieved significant savings for us, and the service was first class.”
We transferred the school phone services to Trio Telecom without any hitches. You achieved significant savings for us, and the service was first class. Thank you once again for the reliable service you provide for us.
St Andrews CE Primary School.
Thank you very much for dealing with the new telephone and entry system to be installed at Highstone House.
Following his inspection of all the handsets and entry system he advised that we did not have to have a full replacement system, and therefore saved us approximately £900, so can I thank you again
Duncan at Trio Telecom was recommenced to us and we’re glad he was. It has been a very easy process to switch to using Trio Telecom and Duncan has been really helpful. I would also recommend them to anyone looking to set up a good business telephone system.
“It has been a very easy process to switch to using Trio Telecom and Duncan has been really helpful.”
After years of misery stuck with BT (and before that Sky) I was desperate to move to a company that actually cared about me and
my business. I know broadband all runs on the same bits of wire but in the event of a problem having to battle overseas call
centres and tech support by rote was enough to make me want leap off a cliff like a lemming. Trio have been a breath of fresh
air. Set up was easy. So easy! I have had to call for help (after I tried to be clever and broke something!) and there was an
actual person, near by, ready to solve my problem straight away. And as I wasn’t at home he kindly reset my wifi password to
what I wanted and it was done in a trice. AND my bill is less than BT was for the same speeds… Highly recommended.
I wanted to say a huge thank you for the installation of the new VOIP Phone System in our office. We are very happy with the new system. It has more functions, looks more professional and best of all is saving us between 20-25% every month.
I have already referred you on to other businesses who I know will benefit from your expertise and I am more than happy to continue doing so.
Having used other Telecoms companies in the past, using Trio Telecom is a breath of fresh air. Duncan is a true gent and a pleasure to deal with. In a world of call centres and online support, it’s so nice to deal with a company that know and understand your business and that if needs be, you can call for advice and support. I would highly recommend Trio to all!
Further to my meeting with Duncan from Trio Telecom, and comparing prices with my current BT package I decided to give Trio Telecom a try and have found their service to be excellent. Transferring the lines over was a seamless process with no interruption to our service. Trio Telecom are friendly and efficient company to deal with. I would recommend Trio Telecom to any business for telephone related services.
“…comparing prices with my current BT package I decided to give Trio Telecom a try and have found their service to be excellent.”
This is just to say that today you gave me some impartial, solid advice that has potentially saved me a great deal of wasted time for limited results.
It’s refreshing to meet a potential supplier with such integrity. Clearly I will come back for other services. Good job – thanks.
“You achieved significant savings for us, and the service was first class.”
Totally trustworthy, they always deliver over and above what they promised and the customer service is brilliant. Would happily recommend.
You listened to what we wanted, how we used our phones and very clearly and accurately explained the best route and the costs. It was simple and easy.
A brilliant job, service and support and a massive thank you from us all. We will happily be waving the flag for Trio Telecom for many years to come to all those that will stand and listen to us.
“Trio Telecom saved me lots of money and had solutions for my business telephone services that BT and Virgin were not able to help me with.”
Trio Telecom saved me lots of money and had solutions for my business telephone services that BT and Virgin were not able to help me with. As a busy man myself I don’t get a lot of time to sort out these things, fortunately trio telecom were quick efficient and hassle free, plus I didn’t have to Wait 20 minuets to talk to customer support. Very happy with the service.
How refreshing to have a telecoms supplier that takes away the hassle! It’s great having someone to talk with, who speaks (almost!) perfect English, and who gets things done. Since we started working with them a few months ago, we’ve had two queries and both have been dealt with almost instantly. One was technical and the other regarding billing. Now THAT’s what I call customer service! I would certainly recommend Trio Telecom to any small to medium sized business, especially one with multiple offices or a dispersed workforce.
I have no hesitation in recommending this friendly and comprehensive company. Client’s needs are always put first and very responsive to any required follow-up service, as well as giving first-rate advice and installation.
Justine (for Ian Lees)
“…they alwasy deliver over and above what they promised and the customer service is brilliant.”
Trio simplify our Telecoms experience by acting as a one stop shop for everything, they clearly value their customers and have exploited a gaping hole evident amongst the bigger players! They simply join everything up and are excellent value for money.
I recently enquired about a Virtual Number as a matter of urgency to complete my re-branding, and within 48 hours Trio Telecom had highlighted a solution with costs, offered me a selection of numbers to choose from, and set up my new account – effective immediately! The experience was totally hassle free, and I was able to add my new phone number to all the marketing material prior to printing, and I am very grateful to Duncan and the team for their swift response.