About Support

At the core of Trio Telecom is our Tech Support Team. We hand pick skilled staff and train them in-house to deliver unrivalled levels of customer service across all of our products.

We understand that not all businesses operate on 9-5 basis, that’s why our UK based technical support call centre is available 24/7, 365 days a year – we’re here whenever you may need us. We won’t keep you waiting in a queue or on hold.

Dial one number (01727 221303) for all products and queries and select the option that best suits what you are looking for.

24/7, 365 Days a Year

We understand that it may not be suitable to call during ‘standard’ business hours, that’s why we are available 24/7, 365 days a year.  Our calls aren’t scripted and our representatives are happy to spend as long as it takes to make sure your issue gets resolved.

We hire real people who are passionate about helping you and providing great customer support.

Average answer times of 7 seconds

Everyone is familiar with the common frustrations that sometimes arise when you have a problem.  You may phone the supplier and find yourself on hold, listening to bad music, waiting for a representative to answer.

We’re different.  We won’t keep you in a queue or on hold; our average answer time, by a real person, is currently 7 seconds.  If you’re calling about an existing problem, we will have all your details on file, so you won’t have to repeat yourself if answered by a different person.