The introduction of the new “Text-to-Switch” (Auto-Switching) system for UK mobile operators went live today 1 July 2019. The new system makes it easier and quicker for customers to change mobile networks.
Previously if you wanted to switch to a different network then you could either, a) cancel the old service and start a new one (Cease and Re-provide) – usually losing your number in the process – or, b) attempt to “port” your existing number by requesting a Porting Authorisation Code (PAC) from your current provider (LP – Losing Provider) and giving this to the new provider (GP – Gaining Provider).
The PAC process worked, but some people were caught out by delays and additional charges during the notice period. The new “text-to-switch” system simplifies the whole process and effectively bans operators from charging for notice periods running after the switch date.
The new system does NOT require you to speak with your existing provider in order to switch networks , avoiding tedious tnetwork operatiors “save” teams. Instead you can now simply send a free text or online message to the provider that you wish to leave and this is where the new process begins …
- To request their unique switching code, text the word “PAC” to the number 65075 (assuming you want to keep your mobile number).
- If you don’t want to keep your mobile number , text the word “STAC” to 75075 (STAC means “Service Termination Authorisation Code“) but will follow the same process as below.
- The losing provider would immediately respond by text with the relevant number transfer code or with a cancellation code for those who aren’t intending to keep the same mobile number. The PAC code is valid for 30 days.
- You may receive a text repoly asking security check informaiton , such as your date of birth , or something similar.
- The text reply will also include important information relating to any early termination charges, outstanding handset costs, or pay-as-you-go credit balances. This can be shared by text, online account or phone call.
- The unique switching code (both via the PAC or STAC process) should then be passed on to your new provider at the point you place an order for their service, without the need for a further conversation. Among other things, this helps to avoid double billing during the migration.
For more information on mobiles for your business call Trio Telecom on 01727 221303.