By: trioadmin On: March 20, 2017 In: Uncategorized Comments: 0

Busy Lamps are a feature that indicate presence and availability of fellow users. Busy Lamp Field (BLF) is a light on the IP phone which tells you whether another extension connected to the same system is busy or not. They allow you to see if a colleague is busy on...

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By: trioadmin On: January 27, 2017 In: Uncategorized Comments: 0

You can set up a three way call with two other parties. Just as with other calls, you can hold and resume these calls. In addition, you’ll have the option to split a three way call, end the call and place the people you were talking with on hold....

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By: trioadmin On: January 20, 2017 In: Uncategorized Comments: 0

Another New Year, and BT announce another price rise. From April ADSL broadband will go up by £2.00 and Fibre broadband by £3.50 per month. That’s over 5% increase when broadband prices are generally on the way down. What is really amazing is the cost of a call is...

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By: trioadmin On: December 02, 2016 In: Uncategorized Comments: 0

Firmware Update: We have received a notification regarding a vulnerability identified in a particular chipset used in routers supplied by many major UK Telecoms providers . This includes routers made by Netgear, D-Link, Zyxel, and many more both in the UK and globally. This in particular may affect Zyxel AMG1302-T10B...

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By: trioadmin On: October 24, 2016 In: Uncategorized Comments: 0

A consumer group Which? survey found that being told that your call is valued while on hold was most likely to make customers see red while hanging on the line. Next on the frustration list was being directed to the company’s website, and apologies for all operators being busy....

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By: trioadmin On: October 11, 2016 In: Uncategorized Comments: 0

If a customer calls your office and leaves a voicemail, how long before you pick it up ? The faster you respond to customers, the better. A great benefit for businesses using Hosted Voice, cloud based phone systems such as Horizon, is the “Voicemail 2 Email” capability. When a...

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By: trioadmin On: October 10, 2016 In: Uncategorized Comments: 0

Some interesting new research about business broadband highlights the importance of selecting a telecoms partner who offers fast and responsive technical support. The research found up to one third of businesses in the UK experience broadband issues once a week or more, and that for a typical small business...

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By: trioadmin On: September 27, 2016 In: Uncategorized Comments: 0

For businesses using a Hosted Voice, cloud based phone system such as Horizon, a REMOTE OFFICE feature provides users the flexibility to use their business number to make and receive calls even when not in the office. A Hosted phone system gives each user access to log into their...

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By: trioadmin On: September 19, 2016 In: Uncategorized Comments: 0

One of the advantages for a business of using a Hosted Voice phone system is the flexibility it provides for the user. One particularly popular feature is “twinning” which allows the user to twin their desk-phone with their mobile. When a call is received, both the desk-phone and the...

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By: trioadmin On: September 06, 2016 In: Uncategorized Comments: 0

The latest IP Voice market report from Cavell Research show unexpected market dynamics, with the SIP Trunking market performing slower than expected and the Hosted VoIP market continuing to grow strongly. The research has seen strong growth across all segments of the Hosted VoIP market in the last six...

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