By: trioadmin On: December 02, 2016 In: Uncategorized Comments: 0

Firmware Update: We have received a notification regarding a vulnerability identified in a particular chipset used in routers supplied by many major UK Telecoms providers . This includes routers made by Netgear, D-Link, Zyxel, and many more both in the UK and globally. This in particular may affect Zyxel AMG1302-T10B...

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By: trioadmin On: October 24, 2016 In: Uncategorized Comments: 0

A consumer group Which? survey found that being told that your call is valued while on hold was most likely to make customers see red while hanging on the line. Next on the frustration list was being directed to the company’s website, and apologies for all operators being busy....

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By: trioadmin On: October 11, 2016 In: Uncategorized Comments: 0

If a customer calls your office and leaves a voicemail, how long before you pick it up ? The faster you respond to customers, the better. A great benefit for businesses using Hosted Voice, cloud based phone systems such as Horizon, is the “Voicemail 2 Email” capability. When a...

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By: trioadmin On: October 10, 2016 In: Uncategorized Comments: 0

Some interesting new research about business broadband highlights the importance of selecting a telecoms partner who offers fast and responsive technical support. The research found up to one third of businesses in the UK experience broadband issues once a week or more, and that for a typical small business...

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By: trioadmin On: September 27, 2016 In: Uncategorized Comments: 0

For businesses using a Hosted Voice, cloud based phone system such as Horizon, a REMOTE OFFICE feature provides users the flexibility to use their business number to make and receive calls even when not in the office. A Hosted phone system gives each user access to log into their...

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By: trioadmin On: September 19, 2016 In: Uncategorized Comments: 0

One of the advantages for a business of using a Hosted Voice phone system is the flexibility it provides for the user. One particularly popular feature is “twinning” which allows the user to twin their desk-phone with their mobile. When a call is received, both the desk-phone and the...

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By: trioadmin On: September 06, 2016 In: Uncategorized Comments: 0

The latest IP Voice market report from Cavell Research show unexpected market dynamics, with the SIP Trunking market performing slower than expected and the Hosted VoIP market continuing to grow strongly. The research has seen strong growth across all segments of the Hosted VoIP market in the last six...

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By: trioadmin On: May 04, 2016 In: Uncategorized Comments: 0

Good news on your roaming charges, from 30th April 2016 roaming charges in the EU have been amended. This is step one, ahead of roaming charges being removed in June 2017. When your phone is detected on an overseas network, roaming rates start kicking in, and you can be charged...

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By: trioadmin On: February 26, 2016 In: Uncategorized Comments: 0

The lifespan of ISDN is coming to an end. There has been much speculation in the industry as to when BT might switch off the PSTN and ISDN networks but now BT  has announced it’ll be switching ISDN off in 2025. Whilst there is not urgency to change, it...

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By: trioadmin On: January 07, 2016 In: Uncategorized Comments: 0

Phone service is a basic utility that many of us, especially business owners, cannot do without. Traditional phone services offer… traditional phone services, usually without any bells or whistles. Many businesses seeking additional features, but don’t want to pay for expensive phone systems are moving to Business VoIP ....

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