By: trioadmin On: October 24, 2016 In: Uncategorized Comments: 0

A consumer group Which? survey found that being told that your call is valued while on hold was most likely to make customers see red while hanging on the line. Next on the frustration list was being directed to the company’s website, and apologies for all operators being busy....

Read more
By: trioadmin On: October 11, 2016 In: Uncategorized Comments: 0

If a customer calls your office and leaves a voicemail, how long before you pick it up ? The faster you respond to customers, the better. A great benefit for businesses using Hosted Voice, cloud based phone systems such as Horizon, is the “Voicemail 2 Email” capability. When a...

Read more
By: trioadmin On: October 10, 2016 In: Uncategorized Comments: 0

Some interesting new research about business broadband highlights the importance of selecting a telecoms partner who offers fast and responsive technical support. The research found up to one third of businesses in the UK experience broadband issues once a week or more, and that for a typical small business...

Read more